Cancellation & Refund Policy

1.1 All consideration payable for services rendered under the proprietary brand Pixel Builder, operated by Sanity Gaming LLP (hereinafter referred to as the "Company"), shall be invoiced in such denomination of lawful currency as may be expressly stipulated in the applicable proposal, invoice, or statement of work, including but not limited to INR, USD, EUR, or any other mutually agreed currency.

1.2 In the absence of an express stipulation, all monetary obligations shall be construed as payable in INR.

1.3 The Client hereby irrevocably acknowledges and agrees that:

• Any currency conversion shall be affected at rates determined solely by the Company's designated banking or payment intermediary.
• The Company shall bear no liability whatsoever for exchange volatility, remittance discrepancies, or conversion losses.

1.4 All fees are exclusive of all present and future taxes, imposts, levies, duties, or statutory charges, including but not limited to GST, withholding taxes, or jurisdictional fiscal impositions.

1.5 In the event of any withholding obligation:

• The Client shall ensure that payments are made on a grossed-up basis.
• The Company shall receive the full invoiced consideration free of any deductions.

1.6 All banking, intermediary, SWIFT, gateway, and foreign exchange charges shall be borne exclusively by the Client, without any right of set-off, deduction, or counterclaim.

2.1 The Company shall raise invoices in accordance with agreed commercial milestones or schedules.

2.2 The Client hereby covenants to discharge all payment obligations:

• Within five (5) business days; or
• As otherwise contractually agreed.

2.3 Any failure to remit payment shall constitute a material breach, entitling the Company, without prejudice, to:

• Suspend or terminate services.
• Withhold deliverables.
• Restrict or revoke access to systems or assets.

3.1 Engagement of services shall be contingent upon receipt of a non-refundable advance, typically ranging between 30%–50%.

3.2 Each milestone payment shall operate as a condition precedent to further performance obligations.

3.3 No deliverables, intellectual property, access credentials, or deployment rights shall vest in the Client until full and final settlement of all dues.

4.1 Payments may be effected through banking channels, UPI, or payment gateways as determined by the Company.

4.2 A surcharge of up to 4% may be levied on card-based transactions.

4.3 The Client shall bear all incidental financial charges without recourse.

5.1 The occurrence of any of the following shall constitute conclusive and irrevocable assent:

• Remittance of payment
• Milestone approval
• Digital/checkbox confirmation

5.2 Such assent shall give rise to a binding and enforceable contractual relationship, incorporating all governing policies.

6.1 All payments shall be deemed final, non-refundable, and non-reversible, save at the sole and unfettered discretion of the Company.

6.2 Pre-commencement termination may, at the Company's discretion, attract a partial refund not exceeding 70%, subject to administrative deductions.

6.3 Post-commencement termination shall not entitle the Client to any refund as a matter of right.

6.4 No refund shall be entertained upon substantial completion (>50%) or near-delivery stage.

7.1 The Client acknowledges that certain services are rendered on a reseller/intermediary basis, including PR distribution, hosting, domain registration, and media placements.

7.2 The Company disclaims all liability arising from:

• Editorial discretion of third-party platforms
• Service interruptions, outages, or failures
• Domain-related contingencies

7.3 The Company provides no warranties regarding outcomes and shall not be responsible for third-party performance.

7.4 All such services shall be strictly non-refundable post-initiation.

8.1 Timely payment is a fundamental contractual obligation.

8.2 Where applicable and subject to Udyam registration, the provisions of the MSMED Act, 2006 shall apply.

8.5 The Company may initiate recovery through:

• Legal proceedings
• MSME facilitation
• Debt recovery channels

All associated costs shall be indemnified by the Client.

To the fullest extent permissible under law:

• Aggregate liability shall not exceed the total consideration received.
• The Company shall not be liable for indirect, incidental, consequential, or exemplary damages.

12.1 Parties shall attempt amicable resolution in good faith.

12.2 Failing which, disputes shall be referred to mandatory and binding arbitration.

12.3 Arbitration shall be:

• Governed by the Arbitration and Conciliation Act, 1996
• Conducted by a sole arbitrator appointed by the Company
• Seated in Kolkata, India
• Conducted in English

12.4 The arbitral award shall be final and enforceable.

12.5 Courts shall have limited jurisdiction only for enforcement or interim relief.

Failure to raise objections within two (2) business days shall constitute:

• Deemed acceptance
• Irrevocable waiver
• Estoppel against future claims